So. I went back to the eye doctor today. I picked up my new and corrected right eye contact lens last night and it just wasn't "right". As I was sitting, waiting my turn to see the doctor, I saw this happen:
Man sitting in customer chair at desk: "Whether or not it's the reciept you "need" (he used his finger quotation marks), it's a receipt and you'd better make it work!"
Lady working at the eye glasses place: "Well, I understand what you're saying, and our system here doesn't need the other receipt, but the other system does because it goes by the bar code on the receipt. Give me a minute and let me see if I can pull it up out of the register."
At this point I think to myself: Thank goodness I don't have to deal with people like that anymore. They are so MEAN!
The woman working was back at the register for a while and then comes back......
Lady: "I can't get past needing the barcode on the receipt that you don't have - all it will let me do is issue a store gift card."
Man: "I DON'T WANT A STORE GIFT CARD. I WANT CASH."
Lady: "How did you pay for the glasses?"
Man: "I used my flex benefits debit card."
Well.......and this is where the hmmmm part comes from, and my question of the day:
If you pay for something with your flex benefits debit card, and then get CASH back for something that you are returning, isn't that something like, oh maybe INSURANCE FRAUD?
I mean - if you have money in your flex account that you've earned without paying taxes on it....and then buy something with it that qualifies as a health item (like glasses), and then return that item and get cash back, you can technically buy ANYTHING with that cash. Like a CD. Or a new shirt. Or anything else that is not health related. How is that OK?
After much going around, the woman working called a manager, who came and got the guy a gift card, and then refunded the gift card for cash, and gave the man the cash he wanted. I don't know if it was $3 or $300, but either way, I am very much bothered by this.
I know that people do things every day that are bad, wrong and just plain illegal, but when I see it happening I get really upset.
So, what do I do? Forget about it? Write a letter to the store? Realize that there are some dishonest people out there and move on with my life?
Hmmmmmmm.
2 comments:
This really makes me mad! Because it is the rest of us who are using our benefits cards the way they are meant for that are being punished! I swear after almost every single use my card is frozen and I have to submit a receipt in order to unfreeze it?! The only place that I am able to use it is at the doctor’s office or the pharmacy can't they see what/where the charge is and know that we are using it the way it is meant to be used. I think it falls on the responsibility of the store. They are the ones that basically became a bank for this man and they should have told him they would only give him a gift card or submitted a refund to the benefit card but should have never handed him cash!! Shame on them!
Wow, that brings back aweful memories.
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